Make a claim
Online claim submission of 30 minutes
Claim online or by phone
Response within 10 business days
Thinking of making a claim?
Check if the policy excess in your Certificate of Insurance is below the amount you want to claim.
Also read Smart Traveller travel alerts which may affect your claim. Travel alerts indicate if a claim can be made for a specific event based on when the policy was purchased.
Preparing your claim
Please have all your original receipts and/or reports to support your claim ready e.g. police reports, valuations, medical reports, proof of ownership etc.
You will need to provide your bank account details for the payment of your approved claim.
Lodging your claim
Go to our travel claims portal to submit your claim or call us on 1800 750 833.